Refunds & Delivery Problems

All Coco DIY sales are final, with no returns or refunds, except when a parcel is damaged or lost in delivery or an item is wrong or missing. How to claim.

All sales are final: kits can't be returned, exchanged or refunded. The exception is a parcel that is damaged or lost in delivery, or a wrong or missing item: tell us within 3 days of delivery with photos and we replace or refund it.